Shipping Policy

At Reeba, we aim to deliver your order quickly, safely, and efficiently. Please review our shipping policy below.

1. Shipping Coverage

We currently ship across all serviceable PIN codes in India through our trusted logistics partners.

For international shipping enquiries, please contact our customer support team before placing your order. Shipping availability, timelines, and applicable customs duties vary by destination and will be communicated accordingly.

2. Order Processing

• • Orders placed before 12:00 PM IST (Monday–Saturday) are generally processed on the same business day.
• • Orders placed after 12:00 PM IST, on Sundays, or on public holidays will be processed on the next business day.
• • During product launches, promotional sales, or festive periods, processing times may be slightly longer than usual.
• • If your order contains a pre-order or temporarily unavailable item, the expected dispatch date will be shared via email or WhatsApp.

3. Estimated Delivery Timelines

Please Note: These timelines are estimates and may vary due to weather conditions, local restrictions, courier delays, or unforeseen circumstances.

4. Shipping Charges

Free Shipping

• Available on all prepaid orders above ₹399.

Standard Shipping

• Orders below ₹399 may attract a nominal shipping fee, which will be displayed during checkout.

Remote Area Delivery

• Certain remote locations may incur an additional logistics surcharge. Any applicable charges will be shown before payment.

5. Partial Cash on Delivery (Partial COD)

We offer Partial Cash on Delivery (COD) on eligible orders.

• Under Partial COD, a partial amount of the order value must be paid in advance, and the remaining balance is payable at the time of delivery.
  
• The order will be delivered only after the remaining balance is paid to the courier partner.
• If the customer refuses or rejects the delivery, or does not accept the shipment after the applicable delivery attempts and the order is returned to Reeba, the advance amount paid under Partial COD will not be refunded.
• If there is documented proof that the courier partner did not attempt delivery, the case may be reviewed and the advance amount may be refunded.

6. Order Tracking

Once your order has been dispatched, you'll receive:

• Shipping confirmation via Email and/or WhatsApp
• Tracking ID
• Courier partner details
• Live tracking link

If you do not receive your tracking information within 24 hours of dispatch, please contact our support team.

7. Delivery Attempts

Our courier partners generally make up to three delivery attempts.

If delivery cannot be completed after the final attempt, the package may be returned to our warehouse.

Additional shipping charges may apply for re-dispatch.

8. Delivery Address

Please ensure your shipping details are complete and accurate before placing your order.

Include:

• Full Name
• Complete Address
• Landmark (if applicable)
• PIN Code
• Mobile Number

Reeba cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

9. Damaged or Incorrect Orders

If your order arrives:

• Damaged
• Tampered
• Incomplete
• Incorrect

Please notify us within 48 hours of delivery.

Kindly share:

• Order Number
• Photos of the package
• Photos of the product

Our support team will review the request and provide a suitable resolution, including replacement or refund where applicable.

10. Lost Packages

If your tracking status shows "Delivered" but you have not received your package:

• Check with neighbours or your building security.
• Contact the courier partner using the provided tracking number.
• If the issue remains unresolved after 48 hours, please reach out to our customer support team.

We'll work with the courier partner to investigate and provide an appropriate resolution.

11. Force Majeure

Delivery timelines may be affected by circumstances beyond our control, including but not limited to:

• Natural disasters
• Extreme weather conditions
• Government restrictions
• Public holidays
• Strikes
• Transport disruptions
• Other unforeseen events

Reeba shall not be liable for delays arising from such circumstances.

12. Need Help?

If you have any shipping-related questions, our support team is here to help.

Email: contactus@rebalancelife.in

Whats App: +91-8055-670680

Support Hours: Monday–Saturday | 10:00 AM – 6:00 PM IST