At Reeba, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide you with the best shopping experience, we may collect the following information.

Information You Share With Us

• Full name
• Email address
• Mobile number
• Shipping and billing address
• PIN code
• Order details
• Payment confirmation details (payments are processed securely through trusted payment gateways)
• Customer support communications through email, WhatsApp, or phone
• Feedback, reviews, or survey responses you voluntarily provide

Information Collected Automatically

While using our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website activity and browsing behavior
• Cookies and similar tracking technologies

2. How We Use Your Information

Your information helps us deliver a better customer experience. We use it to:

• Process and deliver your orders
• Manage payments and order confirmations
• Provide customer support
• Send shipping updates
• Respond to your enquiries
• Improve website performance and user experience
• Detect fraudulent activity
• Comply with legal and regulatory obligations
• Send promotional offers and product updates (only where you have provided consent)

3. Sharing of Information

We respect your privacy and do not sell or rent your personal information.

Your information may be shared only with trusted partners required to operate our business, including:

• Payment gateway providers
• Shipping and logistics partners
• Website hosting providers
• Email and SMS communication platforms
• Analytics service providers

These partners are permitted to use your information only for providing services on our behalf.

We may also disclose information if required by applicable law or government authorities.

4. Data Security

We implement appropriate technical and organizational safeguards to protect your information, including:

• Secure encrypted payment processing
• SSL-protected website connections
• Restricted access to customer information
• Regular monitoring and security updates

Although we strive to protect your information, no online system can guarantee complete security.

5. Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Meet legal and tax obligations
• Resolve disputes
• Maintain business records where required by law

When your information is no longer required, it is securely deleted or anonymized.

6. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Keep items in your shopping cart
• Understand website traffic
• Improve website functionality
• Personalize content and offers

Most browsers allow you to disable cookies through browser settings. Please note that some website features may not function properly if cookies are disabled.

7. Your Privacy Rights

Depending on applicable laws, you may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information (subject to legal requirements)
• Withdraw marketing consent
• Opt out of promotional communications

To exercise these rights, please contact our customer support team using the details below.

8. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before sharing personal information.

9. Children's Privacy

Reeba products and services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children. If such information is identified, it will be removed promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will always be published on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Reeba Customer Support

Email: contactus@rebalancelife.in

Phone / WhatsApp: +91-8055670680

Address: Unit No. 13, Akshay, Mahesh Nagar, Jalna Road, Chhatrapati Sambhajinagar – 431001, Maharashtra, India

Support Hours: Monday–Saturday | 10:00 AM – 6:00 PM IST