At Reeba, we're committed to delivering products that meet the highest standards of quality and care. Since our products are consumable in nature, returns and refunds are subject to certain conditions to maintain hygiene, safety, and product integrity.

Please read this policy carefully before placing your order.

SECTION A:

ORDER CANCELLATION

1. Cancelling Your Order Before Dispatch

If your order has not yet been dispatched, you may request a cancellation by contacting our customer support team.

Please share your Order ID through:

• Email: contactus@rebalancelife.in
• Phone / WhatsApp: +91-8055670680

Once the cancellation request is confirmed, the full order amount (including applicable shipping charges) will be refunded to your original payment method within 5–7 business days.

2. Cancellation After Dispatch

Once an order has been handed over to our courier partner, it can no longer be cancelled.

If you no longer wish to receive the shipment, you may refuse delivery. Once the package is returned to our warehouse, any refund will be processed in accordance with this policy.

For orders placed under Partial COD, the advance amount paid is non-refundable if the customer refuses or rejects the delivery, or does not accept the shipment after the applicable delivery attempts and the parcel is returned to Reeba.

If there is documented proof that the courier partner did not attempt delivery, the case may be reviewed by our support team and the advance amount may be refunded if the failed delivery attempt is verified.

SECTION B:

RETURNS

3. When Can I Return My Order?

To ensure product quality and food safety, we accept return or replacement requests only under the situations listed below.

Damaged or Defective Product

You may request a replacement or refund if:

• The product packaging is torn, crushed, leaking, or visibly damaged during transit.
• The product seal appears broken or tampered with before delivery.

Reporting Requirement:
Please notify us within 24 hours of delivery and share clear photographs or videos of the package.

Incorrect Product Received

If you receive a different product from the one ordered:

• The product must remain unopened and unused.
• The issue must be reported within 24 hours of delivery.

Missing Product or Item

If any product from your order is missing:

• Inform us within 24 hours of receiving your shipment.
• Kindly share photographs of the package along with your Order ID.

Expired or Near-Expiry Product

If the product delivered has an unusually short remaining shelf life (less than one month) or has expired:

• Contact us within 2 days of delivery.
• Please attach a photograph showing the expiry date.

4. Returns That Cannot Be Accepted

For hygiene and safety reasons, we are unable to accept returns in the following cases.

Opened or Used Products

Products that have been opened, used, or have damaged seals are not eligible for return.

Even if only a portion of the product has been consumed, we cannot process a return.

Change of Mind or Taste Preference

Returns cannot be accepted because:

• You changed your mind after delivery.
• You did not enjoy the taste or flavour.
• You ordered the wrong product.

Allergic Reactions or Medical Concerns

Ingredient information is available on every product page.

Customers are advised to review the ingredient list carefully before placing an order. Returns or refunds cannot be provided once the product has been opened due to personal allergies or medical sensitivities.

Delayed Return Requests

Requests received beyond the specified reporting period may not be eligible unless a verified manufacturing defect is identified.

Natural Product Variations

Slight differences in colour, texture, aroma, or appearance may occur due to natural ingredients and are not considered manufacturing defects.

5. How to Request a Return

If your order qualifies for a return or replacement, please follow these steps.

Step 1

Email us within the applicable reporting period with:

• Order Number
• Reason for return
• Clear photographs or videos
• Your preferred resolution (Refund or Replacement)

Step 2

Our customer support team will review your request and respond within 24 business hours (Monday–Saturday).

Step 3

Once approved, we will either:

• Arrange a reverse pickup (where available), or
• Ask you to courier the product to our warehouse.

If self-shipping is required, courier charges (up to ₹100) may be reimbursed after approval.

Step 4

After the returned product reaches our warehouse and passes inspection:

• Approved replacements will be dispatched within 24 hours.
• Eligible refunds will be initiated within 5–7 business days.

6. Locations Without Reverse Pickup

Reverse pickup service may not be available in every PIN code.

In such cases, customers may send the product to the return address shared by our support team.

Please include:

• Order Number
• Customer Name
• Contact Number
• Reason for Return

Courier reimbursement, where applicable, will be processed after successful verification.

SECTION C:

REFUNDS

7. Refund Processing Time

8. Refund Method

Refunds are always processed to the original payment method used during purchase.

For Cash on Delivery (COD) orders, refunds will be transferred to the customer's bank account after receiving the required account details.

9. Partial Refunds

If only part of your order qualifies for refund or replacement (for example, one product from a combo pack), Reeba may provide:

• A replacement for the affected product, or
• A partial refund equivalent to the affected item.

10. Partial COD Refunds

For orders placed under Partial Cash on Delivery (COD):

• The advance amount paid at the time of placing the order is non-refundable if the customer refuses or rejects the delivery, or does not accept the shipment after the applicable delivery attempts and the parcel is returned to Reeba.
  
  
• The remaining balance is payable at the time of delivery and will not be collected if the delivery is not completed.
  
  
• If there is documented proof that the courier partner did not attempt delivery, the customer may contact Reeba's support team for review. If the failed delivery attempt is verified, the advance amount may be refunded.

11. Promotional Offers & Coupon Codes

If your order was placed using a discount coupon or promotional offer:

• Refunds will be calculated based on the actual amount paid.
• Promotional coupons cannot be restored or reused once the order has been completed.

SECTION D:

QUALITY ASSURANCE
11. Our Commitment to Quality

Every Reeba product is manufactured and packed following strict quality standards.

Our commitment includes:

• Thorough quality checks before dispatch.
• Secure, tamper-evident packaging.
• Clearly labelled manufacturing and expiry dates.
• Products with an intended shelf life of approximately 18 months from the manufacturing date.

If a genuine manufacturing defect is confirmed, we will arrange an appropriate replacement or refund.

12. Product Recall

Although extremely rare, if a product batch requires a recall due to quality or safety concerns:

• Customers will be informed through Email, SMS, or WhatsApp.
• Affected products will be eligible for replacement or a full refund, regardless of whether the product has been opened.

SECTION E:

CONTACT US

For any questions related to returns, refunds, or cancellations, our customer support team is happy to assist.

Email: contactus@rebalancelife.in

Phone / WhatsApp: +91-8055670680

Customer Support Hours

Monday – Saturday

10:00 AM – 6:00 PM IST

Quick Reference